Privacy Policy

Privacy Policy – Zyloza

Last updated: January 5, 2026

This Privacy Policy describes how Zyloza (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from www.zylozabags.com(the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
Any updated version will be posted on the Site with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use your information to:

  • Communicate with you

  • Provide or improve the Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect our rights and the rights of our users

Types of Personal Information We Collect

Information You Provide Directly

  • Contact information (name, address, phone number, email address)

  • Order information (billing address, shipping address, payment information, phone number, email address)

  • Account information (username, password, security details)

  • Customer support information (communications with us)

Usage Information (Automatically Collected)

  • Device information, browser type, IP address, network connection

  • Pages viewed, interactions, and actions on the Site

  • Data collected through cookies, pixels, web beacons, and similar technologies

Information from Third Parties

  • E-commerce platforms and service providers (e.g. Shopify)

  • Payment processors (payment and billing details)

  • Analytics and advertising partners (e.g. Google Analytics, Meta)

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing products and services: payment processing, order fulfillment, shipping, returns, and account notifications

  • Marketing and advertising: email, SMS, and online advertising, including personalized ads

  • Security and fraud prevention: risk monitoring, account protection, fraud detection

  • Communication and improvement: customer support and service optimization

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Perform analytics and measure performance

  • Improve our Services

  • Deliver relevant and personalized advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

When We Share Your Personal Information

We may share your personal information with:

  • Service providers and vendors (IT, payments, logistics, customer support)

  • Advertising and analytics partners

  • Affiliated companies

  • Authorities when required by law or legal process

  • Parties involved in a business transaction (merger, acquisition, insolvency)

Third-Party Websites

The Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

The Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us.

Data Security and Retention

No method of transmission or storage is 100% secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security.

We retain personal information only as long as necessary for:

  • Account maintenance

  • Legal and regulatory compliance

  • Dispute resolution

  • Business and operational purposes

Your Rights (GDPR – EU/EEA)

If you are located in the European Union or European Economic Area, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Request data portability

  • Restrict or object to processing

  • Withdraw consent

  • Lodge a complaint with a data protection authority

We may request identity verification before fulfilling a request.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Your Rights

You have the right to:

  • Know what personal information we collect and how we use it

  • Access the personal information we hold about you

  • Request deletion of your personal information (subject to legal exceptions)

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information (if applicable)

  • Not be discriminated against for exercising your privacy rights

Sale or Sharing of Personal Information

We do not sell personal information for monetary value.
We may share personal information with advertising and analytics partners, which may be considered a “sale” or “sharing” under California law.

You may opt out of this sharing at any time.

Exercising Your Rights

You can submit a request by contacting us at:

📧 info@zyloza.com

We may request additional information to verify your identity.

International Data Transfers

Your personal information may be transferred to, stored, and processed outside the European Union.
We rely on European Commission Standard Contractual Clauses or equivalent safeguards where required.

Contact Information

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

📧 info@zyloza.com
📍 Amsterdam, The Netherlands