Return Policy
Returns & Refunds Policy – Zyloza
We encourage customers to review product details carefully before placing an order. Our return policy is designed to ensure fairness while maintaining efficient operations.
Return Eligibility
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Returns must be requested within 30 days of delivery
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Items must be unused, in original condition, and in original packaging
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Items showing signs of wear, misuse, or damage caused by the customer are not eligible for return
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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We recommend using a trackable shipping method
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Zyloza is not responsible for lost or untracked return shipments
Sale & Promotional Items
Items purchased during sales or promotions are final sale and not eligible for return or refund, unless defective or incorrect upon arrival.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us promptly with photos of the issue
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We will provide a replacement at no additional cost
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If the issue persists after replacement, a full refund will be issued
Refused Deliveries
Orders that are refused upon delivery are not eligible for refund, as refused shipments are often not returned to our fulfillment facilities.
Order Cancellation
Due to automated processing, we cannot guarantee order cancellations once an order has been placed.
How to Request a Return
To request a return, please contact us at:
Include your order number and reason for return. Return instructions will be provided upon approval.